FAQs

Label Wines is a Sydney, Australia based retailer, exporter and wholesaler of Australian and International fine wines founded by Line Cicilie and Andreas Løfsgård. Our aim is to utilize a number of different approaches and distribution channels to introduce new concepts of wine supply in several markets across the globe. All for the love of wine! Read more about us here

Label Wines is a division of and a registered trading name of the Australian registered company Alici Pty Ltd (ACN 128 760 145 / ABN 79 128 760 145). Alici Pty Ltd is a Sydney based financial consulting and venture company founded by Line Cicilie and Andreas Løfsgård in 2007 and the formal company entity behind all the Label Wines operations.

Receive great quality boutique wines at very competitive prices

• You can explore wines previously not available for International customers
• Our Wine Club solution takes all the hassle out of shopping wine
• Our logistical solutions provide unique access to private wine imports
• Our service levels are high, flexible, consistent, and personal
• Easy to use, modern and mobile friendly website
• We offer a number of convenient payment solutions
• We offer lots of additional information related to the wines and wine appreciation in general
• Please explore the entire website to see all the features for yourself!

YES! Catering for private customers is our specialty. Wine deliveries to private customers is a straightforward way of online retailing, and with our excellent solutions we are now able to also cater for private customers in even more countries. Please see the web shop or wine club for list of available countries, and if you don’t find you country please still get in touch

YES. In most countries professional customers can simply place an order in our wholesale section and use these wines for resale in their respective countries. It is important to note, however, that it is the responsibility of the customer to ensure they abide with the local laws for purchase and resale of alcohol in their own countries. In Europe, all our professional sales will be supplied from our unique EU bonded warehouse in Maastricht, NL from which we can offer innovative, economical and flexible warehousing and logistics solutions. If you want to discuss professional supply and bonded warehousing further, please contact us directly on orders@labelwines.com

YES. We are always looking to join forces with new and awesome winery partners and wine suppliers, even if we are quite particular about both the profile and quality of the wines and winemakers we choose to work with. But if you think your proposition fit sour profile and you want to discuss in more detail what we do and how we could get your wines out into the world, please do not hesitate to get in touch.

The prices quoted at check-out will have different inclusions depending on your delivery country.

For private customers in the EU, the prices are inclusive of all costs into the EU, however, the customer must themselves ensure that any inter EU customs or duties are paid on the wines in accordance with local rules. Label Wines will not assume any responsibility for EU customers failing to pay such costs.

For customers in Norway and the UK, the prices include all taxes, duties and customs payments related to the private import of the wines. In the unlikely event of any further taxes and duties are charged to the customer directly, Label Wines will unconditionally refund these charges with immediate effect against proper documentation (original receipt and customs pages).

For all professional customers, the wholesale prices are quoted FCA Maastricht (Free Carrier) Please contact us to discuss any local requirements and considerations for such supply.

All prices at Label Wines include all freight and handling outside of your delivery country, and only local delivery charges will be stated and added separately during check-out. Please see the section Shipping for more details and refer to our T&Cs and Policies for complete information.

All applicable import Taxes and Duties will be charged from the first bottle – No private tax-free or duty-freeallowance exists.

Ultimately, the recipient will be responsible for all such charges arising from the import, however, importantly the handling of this process including the payment of the charges can be done by another party, like we do at Label Wines.So our goal is always to make this process as simple and seamless as possible regardless of what country you want delivery to. See more regarding bottle price inclusions above or refer to our T&Cs and Policies for full details.

It is probably easier to say where we’re not shipping to. For licensing reasons, we do not currently ship to any parts of Australia from our online store. We currently have automatic delivery options available in our web shop for a selection of countries including Norway, Sweden, Denmark, Finland, Germany, Netherlands and France. Upon request we can also provide quotes for delivery to most other markets, including the rest of Europe, the Americas and Asia. Simply drop us an e-mail on contact@labelwines.com.

The cost of delivery will be detailed in the Delivery section of the check-out process. All our prices include all freight and handling outside of your delivery country, and only local delivery charges will be stated and added separately during check-out. All delivery charges are based upon the weight of the ordered goods and where the delivery address is located.

For delivery outside the defined areas, please contact Label Wines and we will then provide you with a quote for the delivery costs specific to your order. Label Wines reserves the right to cancel an order at its own discretion should the specifications be such that delivery is not feasible. The customer is also free to cancel an order if the quoted delivery charge is not acceptable. Label Wines will in these cases provide an immediate refund of all payments made towards the order.

For large or particular orders, if we find a more economical method of delivery than the one selected, we will contact you to discuss this. Please refer to our T&Cs for further information.

Oh no! We’re really sorry – please contact us immediately, so we can arrange for a remedy. We always try our best to avoid any problems, but unfortunately these things happen from time to time.

We will always do our best to get the wines to you as quickly as possible! Usually this means within 1 week for Web Shop orders and within 2 weeks of the agreed processing/cut-off date for Wine Club deliveries. Exact delivery times will obviously depend on shipping methods and the final place of delivery, so we will be stating expected times during check-out and provide tracking details as soon as these are available. You might also receive communications directly from some of our logistics and delivery partners.

Label Wines is committed to delivering the purchased goods as soon as possible within our logistical framework and will constantly inform customers of expected delivery times. If at any point we foresee any delays, we will contact you with an update. Should you at any point have further questions related to a delivery, please e-mail us right away on contact@labelwines.com

For professional deliveries, these will be supplied from our bonded warehouse in Maastricht, Netherlands and specific time frames will be discussed and agreed in relation to each supply. Please get in touch if you want to discuss this in more detail.

The Wine Club at Label Wines provides members with access to a unique community for people interested in wine at all levels and will connect you with new wine-friends for organized events, coordinated wine imports and much, much more. Through these connections and interactions, Label Wines will also be able to provide very cost effective offers for wine deliveries.

The Wine Club allows for members to subscribe to regularly delivered wine packages, personally put together by the sommeliers and wine experts at Label Wines in accordance with each members chosen preferences, wine profile and price range. Members will also always be given the opportunity to make changes to their selected wines ahead of each delivery or choose to pass up on a delivery.

The Wine Club concept is a seamless way for Label Wines to connect our members, thus allowing us to coordinate events, pass on useful information, join together shipping and customs clearances, and provide customized products and services – all to the benefit of our members. Please do not hesitate to Contact Us should you require any further information about our Wine Club and note that you must be of legal drinking age in your country to join the Wine Club.

In three words – No Strings Attached! Joining is completely FREE and does not come with any commitment to purchase our products or any duties to follow up on. When becoming a Label Wine Club member, you will instantly be able to benefit from the communal cost reduction related to shipping, customs clearance, and final delivery, and also get access to special offers, events and promotions.

A Wine Club membership also gives the option of signing up for regular supply of our high-quality wines, personally put together by our sommeliers in accordance with your selected preferences. And not only does this take all the hassle out of the purchase process, it also provides you with even better offers on the wines, discounted delivery, access to special events and the potential to receive even more benefits by recommending the same service to your friends.

Such Wine Club deliveries are only available in certain delivery countries, so if you can’t see any active Subscription Packages for your delivery country, please send us an e-mail on contact@labelwines.com to discuss further options.

When you select one (or more!) of our Wine Club subscription options, you will be offered a customized selection of 12 bottles of wine, at the frequency you choose at check-out. You will be given the option to make changes to your selected wines ahead of each delivery, and if you want to pass on a specific delivery, all you need to do is let us know before the wines head out.

At the time of signing up, you can choose to receive your first delivery as soon as possible or you can choose to wait until the first scheduled delivery window, for example June and December for a bi-annual membership schedule.

You are free to cancel your subscription without costs at any time, unless of course you already have wines on their way to you. In that case, the ongoing delivery will be you last before membership is terminated. See our T&Cs and Policies for full details.

Boutique Wineis a term used for a small winery and vineyard that provides the public with specialized wine products and services. According to Robert Giorgione, an award-winning sommelier and wine specialist, it can be defined as a small shop or a specialty department, where it is not necessarily about the sales, but of the output and overall size of the production within the winery. The term can be applied if the winery takes part in creating less than 10,000 cases per year. The winery should also be involved in a particular niche marketplace, driven by passion, individuality, and creativity in the products they make for the public.

At Label Wines this is accurate for most, if not all, wineries we work with, and we are proud to be able to supply such niche, high-quality boutique wines to our customers around the world. The unique fact that we can effectively distribute such previously locally kept wines is also why we use our slogan “Label Wines – bringing boutique wines to you”.

Beyond the mere boutique definitions above, Label Wines will always make a point of partnering with wineries offering sustainable, organic and innovative principles to their production, thus offering cleaner wines with less additives, manipulations or mass production characteristics.
Read more about our fantastic winery partners here

In Australia,the 20% largest wine producers account for 96% of the produced volume. Meaning the smallest 80% of wineries only account for 4% of the wine production. Label Wines is proud to supply you with excellent wines from these smaller wineries, and by drinking from the 4% you areoffering your support to these brilliant small businesses. They will love you for it!

We always release wines to the web shop and wine club when they are ready for consumption. For some wines this means we will do some required cellaring at out purposefully equipped warehousing facilities in Netherlands, while others are released from there right away. Common for all is that they will always allow for continued cellaring for at least another 2 years, and for some this period can be significantly longer. Please refer to the product descriptions of each wine for all cellaring details. And for more info on cellaring wine, please click here

Sulphites occur naturally in all wines to some extent, and they are commonly introduced to arrest fermentation at a desired time and may also be added to wine as preservatives to prevent spoilage and oxidation at several stages of the winemaking. Without Sulphites, grape juice would turn to vinegar. In general, sweet (dessert) wines contain more sulphites than dry wines, and white wines contain more than red wines. It is a labelling requirement to list that a wine contain sulphites, and even if the profiles of our winery partners will generally minimize such sulphite content, it will still need to be listed.

Screw-cap wines had an outdated reputation as cheap, insignificant and low-quality wines, but this is certainly no longer the case. In fact, there are studies suggesting that these wines may hold up over time better and tend to store and age at a more predictable rate than wines with artificial or natural cork toppings. Australian winemakers pioneered the movement towards the screw-top, which has led even the most exclusive wines produced in the country to be put under screw-cap seals. Keen on more background and research, please read more here.